PRIVACY POLICY

(KM MARKETING PTE LTD)

Our Commitment to Your Privacy

Your privacy is important to us.  This policy explains how we collect, use, record, and retain, your information.

By using this Site or providing your personal data to us through available communication means, you consent to the terms of this Policy, particularly, to our collection, use, record, and retention of personal data for the purposes set out below.

Scope of Application

This Policy applies to KM Marketing Pte Ltd website http://www.mhiaircon.com.sg and the e-mail, telephone and in person communications between you and our employees including those liaising with you via our after sales service centre and at our office.  Similarly it applies to all social media website operated by us.

We will only keep your information for as long as we are either required to by law or as is relevant or necessary for the purposes for which your information was collected.

KM Marketing Pte Ltd is committed to complying with the Personal Data Protection Act 2012.

Personal Information

When you provide to us with your personal information through the Platform, the personal information we collect may include the following –

    • Name

    • Delivery Address

    • Type of Residence

    • Email Address

    • Contact Number

    • Mobile Number

    • Date of Birth

o   Gender

Collection of Personal Information

You may be asked to provide your personal data to us through various means via our dedicated or appointed 3rd party service provider platforms including website (ie www.mhiaircon.com.sg), warranty application, social media, after-sale service form, survey form, etc.  Information submitted must be deemed accurate and not misleading.  We reserve the right to request for documentation to verify the information provided by you, whenever necessary.

Personal information are provided voluntarily.  However, if you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services or completion of processes which require the usage of your person information.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up with us using your social media account or link your account to our social media account, we may access information about you which you have voluntarily provided under your social media provider in accordance with the provider's policies and we will manage your personal data which we have collected in accordance with our privacy policy. 

Use and Disclosure of Personal Information

Personal information we collect from you will be used, or shared with third parties service providers, some or all of the following purposes –

    1. To facilitate your use of our Services including sale, marketing or after-sales service matters

    2. To process promotional claims or orders you submit through our website or social media platform

    3. To facilitate sales and delivery arrangement

    4. To verify with third parties in order to ensure that the information is accurate;

Further, we will use the information you provide to; identify visitors on our Platform (website or social media link); carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including receiving updates on information about our products and services.

We may also use your personal information to send you product update, marketing and/or promotional materials about our products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us.

We may share your personal information with third parties specifically, completing a transaction with or for you, managing our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed desirable or necessary by us. In sharing your personal information with them, we endeavour to ensure that the third parties keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.

 

Transmission, Storage and Security

KM Marketing Pte Ltd will endeavour to ensure that all information collected will be safely and securely stored, including the usage of industry-standard technology. We protect your personal information by:

    1. Restricting access to personal information;

    2. Implementing and maintaining suitable technology to prevent unauthorised computer access; and

    3. Securely destroying your personal information when it is no longer needed for any legal or business purpose.

If you believe that your privacy has been breached by us, please contact us at our e-mail @ aircon@kmgroup.com.sg

 

Retention

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required for legal or business purposes. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.

 

Withdrawal of Consent (Your Rights)

You may communicate your objection to our continued use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address @ aircon@kmgroup.com.sg

Please note that if you communicate your objection to our use, continued use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event. 

Please further note that should you communicate your objection to our use, continued use and/or disclosure of your personal information, it is likely to take some time before such objection is taken note of and implemented.

 

Collection of Computer Data (Cookies Policy)

KM Marketing Pte Ltd or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services or log into our website and social media platform.

When you visit our Platform, our company or 3rd party service provider will automatically record information that your browser sends whenever you visit a us.
This data may include –

    1. Your computer's IP address

    2. Browser type

    3. Webpage you were visiting before you came to our platform

    4. The pages within the platform which you have visited

    5. The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message.  Cookies allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Services and Platform more convenient and useful to you.  You may be able to manage and delete cookies through your browser or device settings.  For more information on how to do so, visit the help material of your browser or device.

Web beacons are small graphic images that may be included on our Service and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests. 

 

General

Changes to Privacy Policy: KM Marketing Pte Ltd will regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Platform. 

Right of Disclosure: You acknowledge and agree that we have the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if we have reasonable grounds to believe that disclosure of your personal information is necessary or desirable for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory and/or as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal information in these circumstances. 

Contact Us

If you wish to withdraw your consent to our use of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us. 

Email : aircon@kmgroup.com.sg

Contact # : 6637-9888

Office address : 1, Jalan Kilang Timor, #08-03, Pacific Tech Centre, Singapore 159303